Terms and Conditions

01.About LeadLens

LeadLens is a business communication and productivity platform designed to support call tracking, employee productivity monitoring, lead management, CRM integration, and reporting, depending on the subscription plan and features available.

02.Account Registration

Customers must provide accurate registration and business information, maintain the confidentiality of account credentials, and ensure that authorized users comply with these terms.

Customers are responsible for activities conducted through their accounts.

03.Subscription and Payment

Access to paid features is subject to the selected subscription plan, applicable pricing, billing period, and payment terms communicated at the time of purchase.

Applicable taxes and additional charges, if any, will be disclosed before purchase.

Failure to pay amounts due may result in suspension or restriction of services, subject to applicable law and contractual terms.

04.Acceptable Use

Users must not:

• Use LeadLens for unlawful, fraudulent, or unauthorized activities.
• Attempt to access another user's account or data without authorization.
• Interfere with the security, availability, or operation of the platform.
• Reverse-engineer or misuse the service except where applicable law permits.
• Use the platform to violate the privacy or legal rights of others.

05.Customer Responsibilities

Customers are responsible for the accuracy and lawful use of information uploaded or processed through LeadLens.

Where call recording, employee monitoring, or customer communication features are used, customers must obtain necessary permissions and provide legally required notices or consents.

Customers must ensure that their use of LeadLens complies with applicable data protection, telecommunications, employment, and other relevant laws.

06.Third-Party Integrations

LeadLens may support integrations with CRM systems and other third-party services. Availability and performance of these integrations may depend on third-party providers, their policies, and their systems.

07.Service Availability

We aim to provide a reliable service but do not guarantee uninterrupted or error-free operation. Maintenance, technical issues, network disruptions, and third-party dependencies may affect availability.

08.Intellectual Property

LeadLens and its associated software, branding, design, and materials remain the property of their respective owners. Users receive a limited, non-exclusive, non-transferable right to use the service during their authorized subscription period.

09.Suspension and Termination

We may suspend or terminate access for material violations of these terms, unlawful activity, security risks, or non-payment, subject to applicable law and contractual obligations.

Customers may discontinue their subscriptions in accordance with the applicable subscription and cancellation terms.

10.Limitation of Liability

To the extent permitted by applicable law, LeadLens shall not be liable for indirect or consequential losses arising from the use or inability to use the service. Nothing in these terms excludes liability that cannot legally be excluded.

11.Changes to These Terms

We may revise these Terms and Conditions from time to time. Updated terms will be published on our website with a revised effective date.

12.Governing Law

These terms are governed by the laws of India. Jurisdiction and dispute resolution shall be subject to applicable law and any valid contractual arrangements.