Cancellation and Refund Policy

01.Subscription Cancellation

Customers may request cancellation of their subscription by contacting LeadLens support through the registered support email address or the cancellation process made available within their account.

Cancellation requests should include the registered account email address, company name, and subscription details.

02.When Cancellation Takes Effect

Unless otherwise specified in the subscription agreement, cancellation will take effect at the end of the current paid billing period. Customers may continue to access paid features until that period ends, unless access is suspended for another valid reason.

Customers remain responsible for charges incurred before the cancellation becomes effective.

03.Refunds

Subscription fees are generally non-refundable for partially used billing periods, except where a refund is required by applicable law or expressly agreed to in writing by LeadLens.

If a customer is charged incorrectly or a duplicate payment is made, they may contact support for review and an appropriate resolution.

Any approved refund will be processed through the original payment method where feasible, subject to payment provider timelines.

04.Failed Payments

If a payment fails, customers may be asked to update their payment details or complete the outstanding payment. Continued non-payment may result in temporary suspension or termination of access.

05.Free Trials and Promotional Offers

If a free trial or promotional offer is available, its duration, eligibility, renewal conditions, and applicable charges will be communicated at the time of enrolment.

06.Data After Cancellation

After cancellation, access to account data and recordings may be restricted or discontinued according to the service configuration, contractual terms, and applicable law.

Customers should export any available reports or other data they need before their access ends. Data retention and deletion will be handled in accordance with the LeadLens Privacy Policy and applicable legal requirements.

07.Cancellation Due to Service Issues

If a customer experiences a significant service issue, they should contact support with relevant details. LeadLens will review the concern and determine an appropriate resolution in accordance with the applicable agreement and law.