Privacy Policy
At LeadLens (“we,” “our,” or “us”), we respect your privacy and we are committed to safeguarding the personal and business information collected across our website, applications, and services.
01.Information We Collect
We may collect the following information:
Name, email address, phone number, company name, and designation.
Call tracking records, call-related metadata, and other communication information processed through the features enabled in your account.
Lead details, customer information, employee activity, and CRM-related data integrated with the platform.
Device details, application usage, logs, and diagnostic information.
02.How We Use Your Information
We use collected information to:
- Provide and maintain LeadLens services.
- Enable call tracking, employee productivity monitoring, lead management, and reporting.
- Provide AI-powered analysis where such features are enabled.
- Improve platform security, reliability, and performance.
- Respond to support requests and communicate service updates.
- Comply with applicable legal obligations.
03.Call Recording and Communication Data
Certain LeadLens features may process SIM-based calls, call recordings, or related communication data, depending on the features enabled.
Customers are responsible for ensuring they have the necessary permissions, notices, consents, and lawful grounds for recording or processing communications, and for complying with applicable telecommunications, privacy, and employment laws.
Access to recordings and related information may be restricted through account permissions and role-based access controls.
04.Sharing of Information
We do not sell personal information as a standalone product. We may share information with authorized service providers, technology partners, CRM providers, and infrastructure providers where necessary to operate the service, subject to appropriate safeguards. We may also disclose information where required by law.
05.Data Security and Retention
We use reasonable technical and organizational safeguards to protect information against unauthorized access, loss, misuse, or disclosure.
Information is retained for as long as necessary to provide the service, meet contractual requirements, resolve disputes, or comply with applicable laws. Actual retention periods may depend on account settings and service configuration.
06.Your Rights
Subject to applicable law, individuals may request access to, correction of, or deletion of their personal information, or raise concerns about its processing.
Requests can be sent to our support email address listed below.
07.Third-Party Services
LeadLens may integrate with third-party platforms. Their privacy practices and terms may apply separately to information processed through those platforms.
08.Changes to This Policy
We may update this Privacy Policy periodically. The latest version and its effective date will be published on our website.
09.Contact Us
For privacy-related questions or requests, contact: